Customer Operations & Support
AI assistants and copilots designed for high-volume customer interaction environments.
Scaling Customer Support Without Scaling Headcount
Customer support and service teams face increasing demand for faster responses, consistent information, and round-the-clock availability. Knowledge is often scattered across systems, leading to inconsistent answers and longer handling times.
AI-powered customer operations enable organizations to deliver accurate, policy-aligned responses while improving efficiency across support desks and contact centers.
How Catalyst Edge AI Supports Customer Operations
Knowledge-Backed Support Assistants
AI assistants trained on approved FAQs, SOPs, and product documentation to ensure consistent and reliable responses.
Workflow & Ticket Automation
Automated case classification, routing, and escalation to improve response times and reduce agent workload.
System-Integrated Copilots
Embedded AI copilots within CRM, ticketing, and contact center platforms to support agents directly within their daily tools.